At Sportify Trophies, we inspect products before dispatch and want every customer to receive the correct item in good condition. This policy explains how returns, replacements and refunds are handled.
Returns may be accepted for non customised stock items that are unused, unopened, in their original packaging and returned within 7 calendar days of delivery. A return request must be approved by Sportify Trophies before goods are sent back.
Customised, engraved, printed, branded, made to order or specially sourced items cannot be returned or refunded because they are created specifically for the customer. This includes products made using artwork, names, logos, event details or other customer supplied specifications. An exception applies only where the item is defective, damaged in transit, or differs materially from the approved artwork or order specification.
If an item is damaged, defective or incorrect, notify us within 48 hours of delivery. Please provide the order number, a description of the issue, photographs of the item and packaging, and any other information reasonably required for review. Do not dispose of the packaging until we confirm the next steps.
Once an approved return is received and inspected, we will notify you of the outcome. Where a refund is approved, it will be issued to the original payment method within a reasonable processing period. Original delivery charges are non refundable unless the return results from our confirmed error. For approved defective, damaged or incorrect items, we may offer a replacement, repair, store credit or refund, as appropriate.
Sportify Trophy Hub specializes in retail and online sales of trophies and mementos.